Honey ShelfFAQs & troubleshooting
Frequently asked questions
Short answers to the questions we hear most, with links to the full guides.
Why does a product say "insufficient data"?
Velocity needs at least 7 days of sales history for that product. With less, Honey Shelf shows "insufficient data" instead of a misleading number. It resolves itself as sales flow in; if the product genuinely never sold before, that is expected for a launch.
Why did my suggested quantity change since yesterday?
Suggestions are recomputed from live inputs: sales velocity (recalculated nightly), current stock, quantities already in production, and your velocity window and safety buffer settings. Any of those moving changes the suggestion. The number covers expected demand through your suppliers' lead time plus a buffer, minus what you already have or have started producing.
Why can't I approve this purchase order?
Its value exceeds your role's approval limit (defaults: ₹25,000/$300 for QC managers, ₹50,000/$600 for production leads). The PO is not stuck — it escalated to your org admin, who was notified and can approve it. Admins can change the limits in Settings → Approvals.
What does do-not-order actually block?
A do-not-order product gets no new production orders, no order suggestions, and no low-stock alerts. It stays visible everywhere, keeps its history, and store sync is untouched — it just stops asking to be replenished. Clear the flag to restore it.
Why is my Shopify push failing?
Open the shipment row on Stage 6 — the failure reason is shown there with a Retry button. The usual causes: the custom app token is missing the write_inventory scope, the integration was disconnected, or the product's size variants are not mapped to Shopify yet. Your Honey Shelf inventory is already correct either way; only the store push retries.
Why don't today's sales show yet?
With a Unicommerce connection, sales sync once daily and cover YESTERDAY in your timezone — today appears tomorrow. Shopify-only organisations see sales near real-time via webhooks, with a nightly reconcile cleaning up any gaps.
Are sales counted when ordered or when shipped?
When the order is placed, minus cancellations — matching the numbers on Shopify's own dashboard. Fulfilment timing does not move sales between days.
Can I undo a goods receipt (GRN)?
No. A completed GRN has already moved stock, and receipts are deliberately permanent for audit reasons. If you recorded wrong quantities, correct the material stock with an inventory adjustment, or contact support for help unwinding a complex case. If goods arrive but you cannot check them yet, use "Mark received — QC pending" — nothing moves until QC completes.
Who can change team roles?
Only org admins, from Settings → Team. The last remaining admin cannot be demoted or removed — promote someone else to admin first.
Why did approving a production order create purchase orders?
Approval reserves raw materials per the product's BOM. If stock could not cover the full requirement, the gap is recorded as a shortfall and draft POs for the missing materials are created automatically in Stage 3 — review, adjust, and approve them there. The production order waits in "pending materials" until receipts cover the gap.
What exactly is "days remaining"?
Available stock divided by daily sales velocity. Velocity is units sold in your window (30/60/90/120 days, configurable) divided by the days the product was actually in stock — days you were sold out are excluded so a stockout does not drag the average down.
Can I track stock per warehouse?
No — inventory is one company-wide pool by design. Location-level availability on the customer side is handled by your store; Honey Shelf pushes to your primary Shopify location.
Can I change my organisation's currency?
No. Currency is set at signup and each organisation operates in exactly one currency. If you genuinely need to switch, contact support — it requires a new organisation.
Why can't my teammate see Buy Materials?
They are a QC manager — that role has no access to Stage 3 and sees Stage 2 read-only. If they should be raising POs, ask an admin to change their role to production lead.
Not answered here? Email support@honeyshelf.ai — include your organisation name and, for data questions, the SKU or PO number involved.