Honey ShelfAccount & billing
Plans, trial, and payment states
Plan limits, the 30-day trial, and what past-due, suspended, and cancelled mean for your account.
Plans
| Plan | Users | Products (SKUs) |
|---|---|---|
| Starter | up to 5 | up to 100 |
| Growth | up to 15 | up to 500 |
| Enterprise | unlimited | unlimited |
Limits are enforced in the app: adding a user or product beyond your plan's limit prompts an upgrade. Current pricing for your currency is on the upgrade page inside the app — prices are not listed here because they differ by region.
The trial
New organisations get a 30-day trial with full functionality. When it expires, the app shows an upgrade wall — your data is untouched, and choosing a plan restores access immediately.
Payment states
| State | What you see | What to do |
|---|---|---|
| Past due | A banner: your last payment failed. The app keeps working during the grace period | Update your payment method; the gateway retries automatically |
| Suspended | Access is blocked after retries are exhausted | Renew from the payment page to restore access |
| Cancelled | Read-only export window for 30 days, then data is purged | Export what you need, or re-subscribe |
Upgrades are self-serve from the in-app upgrade page. To change plans mid-cycle or cancel, email support@honeyshelf.ai.